Bharat Sanchar Nigam [BSNL] — incoming call and message facility unavailable in my bsnl number

Address:

Kanpur, Uttar Pradesh, 208016

I am a user of BSNL sim since 2016. I purchased it from Kanpur (UP), number : +91-[protected]. Since 15 days I am unable to receive any call and message. Outgoing call and messages are going. But I am unable to receive any call or message. I contacted your customer care several times but it didn't connected. Luckily one time, it was connected and she told me to recharge with Rs75 plan to extend validity. I did it but still nothing happened. Still I am unable to receive any call and message. I have also attached the screenshot of the recharge which I did. Kindly help me at the earliest.