Bharat Sanchar Nigam [BSNL] — lack of service - phone line is down

Address:

411006

About a week ago i complained of the phone line being down. I stay in pune (Yervada). I promptly received an sms giving the name of a linesman who would get in touch with me. No one did for more than 2 days. Then i called the linesman (On the number provided) and surprise, surprise he told me that he had retired. This is the level of service - assigning tasks to personnel who have retired. No wonder bsnl is in the state it is in. But, to be fair, when bsnl services were not outsourced, the linesmen used to come promptly and set right all faults. But since it has been outsourced, they are not even picking up phone calls! I called the bajirao road service center number mentioned on their website and i did so for the yervada, pune one... No one to pick up the call! All they have to do is to manage the outsourced company.