Bharat Sanchar Nigam [BSNL] — Landline and broadband not working last five days

My telephone has not been working for the last five days. And the internet doesn't work either. I have complained twice for that. I was told from the helpline number that the technician would come and check today. But no one has come yet to check.

My telephone number is [ protected]
My complain no [protected]
Complain number : [protected]

Plz solve my problem as well as soon