Bharat Sanchar Nigam [BSNL] — non refund of deposit on surrender of landline

Address:

Nagpur, Maharashtra

I had a landline (No. 2293003) installed in my house at nagpur. I surrendered it on 15 april 2017. This was duly acknowledged vide commercial officer (Khamla, nagpur) no. [protected] dt. 15 april 2017. Later on i was informed that my case has been settled vide order id re[protected] dt.[protected] for rs. 4411/-. On enquiring with accounts officer on 25 july 2017 i was informed it may take further 3-4 months to receive the cheque for the refund amount. I fail to understand why a consumer is made to bear with such a long delay for the money which belongs to him? Besides monetary loss to the consumer it is harassment for no fault of the consumer.