Bharat Sanchar Nigam [BSNL] — non-refund of security deposit landline

Landline telephone installed at house 247/5 channi himmat jammu has been surrendered on 24/08/2017 followed by deposit with the bsnl office the telephone apparatus on 29/08/2017. After several visits the bsnl office indicated that refund cheque has been despatched on 20/11/2017. The refund cheque has not been received at the duly registered address. On enquiry it has been indicated that several such cases are pending disposal with the bsnl office which suggest fishy despatch process of refund cheques. This need to be probed and complainants helped out of the difficulty.