Bharat Sanchar Nigam [BSNL] — not providing new landline connection

Address:

403523

Dear sir,

This is to bring to your kind notice that, i have been trying for new landline connection from 2012 onwards
I had a word with linemen from pomburpa ollaoulim panchyat, the response was that there are no cable and we wont be getting connection.
Recently in this month i had called mapusa bsnl office, they said to ask linemen from my village i. E pomburpa ollaulim panchayat as based on his report they can decide whether to give connection or not.
Again i called linemen from panchayat, they said cable is over and not to fill form for new connection. Also mentioned to me that if anyone disconnects their connection than will let me know.
The same thing i told mapusa bsnl office, they told me to contact the engineer at panchayat though they knew that the engineer was trasfered from there.
Still again i asked the linemen and he said no engineer and ask the mapusa bsnl office.

Seriously i m tired of all this as i am not getting any proper response.
Please note that all was verbal communication

Though bsnl falls under government and also in bsnl website its mentioned that provision of telephone connection is 100% within 7 days still i am without bsnl landline past 5yrs.

I dint submit the form because of all this

Kindly look into the matter and advice what can be done

Please take some action against the same.

Regards
Aurol
Atu. [protected]@gmail.com