Bharat Sanchar Nigam [BSNL] — paid the bill online through, portal before due date amount debited but bsnl disconnected my phone

gowree

from Pune, Maharashtra

Address:

411038

Payed the bill online through portal before due date.
Amount debited but bsnl disconnected my phone.

Details of transaction :
24/03/2019 25/03/2019 bil/onl/[protected]/bharat san/bsn
Lpost_qici73/bsnl 730.00

Bsnl has now disconnected my phone and says i need to goto their office for reconnection. I am a wheelchair patient and cannot afford to travel. Please help me. And the people in the office (Bsnl kothrud pune) would only speak in marathi even when i told them i do not understand marathi.

I had to come to pune, because of transfer of my job. Do i have to learn marathi now?

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 11, 2019

Updated by gowree My landline number is[protected]

Apr 11, 2019

Updated by gowree Please help, I rely heavily on landline, I need it to be functional again.