Bharat Sanchar Nigam [BSNL] — poor service and continuous breakdowns

Address:

641015

My name is s kiran kumar. I am a customer of bsnl ftth connection with landline. My customer id is [protected]. My account number is [protected].

I am mailing you as a last resort as i have got fed up with poor service of bsnl here in my area near masakalipalayam, close to sowripalayam.

I am not getting my broadband services from the last five five days. I have registered complaint[protected] on 12 mar 16. I would have complained verbally on customer care regarding non attendance for the same at least ten times. No technical assistance or repair undertaken nor any person attended to it. This is causing immense inconvenience to me.

I fail to understand at utter lethargic ness of bsnl services in redressing customer complaints. If i do not get assistance tomorrow i would not be availing service for full one week.

Can you kindly inform me as to why should i pay my bill for full month when i have not availed services for good one week.

Secondly, i have approached mettupalayam office, coimbatore for having soft copy of receipts of my account number for last one year. I need the receipts to put forward my case for reimbursement of telephone bills. To my utter surprise no one in the office is aware whether such a facility exists or not. They have directed me to self care which has its own set of issues.

I am a government servant. I have taken bsnl against other telephone services to drive home the point that government services are most reliable. I find myself at cross roads now wondering if my decision was correct at all. I would be relieved if some action is taken by your authority.

Yours sincerely

S. Kiran kumar
Bsnl customer