[Resolved] Bharat Sanchar Nigam [BSNL] — prepaid broadband prepaid broadband connected but no internet access

sourav2348

Address:

Chennai, Tamil Nadu

This is in regard to my prepaid broadband service at chennai choolaimedu, it is disappointing that my internet connection and service was working fine then suddenly it was observed that last to last week my internet. I already faced this kind of issue and had posted a complaint online on the same site in april 2013 at
https://www.consumercomplaints.in/telecommunications/bsnl-prepaid-broadband-c824...⇄
Unfortunately no action has been taken to restore the service and worst part it is this issue happens when there happens when there is movement of ip segment. I had attached the respective screenshot.
My question is when internet is working fine, why the configuration are being changed.

Assuming that it is necessary to change the configuration, why are we not testing with the new configuration if internet works fine.

When you have subscriber using your prepaid service it is really annoying that i am not able to reach out to concerned team and no action has been taken against the issue. Wan ip does not have connectivity with internet, ping and traceroute command are failing.

Please do the needful to resolve the issue at the earliest. I have attached the screenshot in this complaint.

+4 photos

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Mar 15, 2019

Complaint marked as Resolved

Thanks for timely resolving the issue and finally my internet connection has been restored. Please be informed that I am happy and prospective subscriber with 2 prepaid broadband, 2 landline and 3 prepaid mobile connection. Please mark the public grievance at BSNL/HQ/2019/EM-9740. as resolved. @Prepaid Broadband - Special thanks for your prompt reply, immediate action to resolve the issue and followup with respective team. I am marking this complaint as resolved in consumer complaint. My only humble request is not to change the IP configuration or do any lan movement without properly testing the internet connectivity as it can result to avoid future Thanks for timely restoration of my internet services. Happy and satisfied to be Bsnl subscriber..

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.