Bharat Sanchar Nigam [BSNL] — providing wrong top up information message

Address:	174011
Website:	hp.bsnl.co.in

The bsnl company of telecom send me a message on my contact no.[protected] to increase the date of validity with the recharge of rs 153 when i am recharging with rs 153 now the customer care saying that this recharge is not valid in your area i want to know why the company provided me wrong information. And now the refusing to refund my balance. Please help me in refunding my money and also taking some action against these companies who providing the wrong information to the customer and the the refusing to refunding that money