Bharat Sanchar Nigam [BSNL] — recharge of rs.20 is successful but the amount is not credited to the account

Mobile no: [protected]
Invoice no: ac[protected]
Order id: fcvw[protected]
Invoice date :[protected]
Service accounting code : 00998599
Recharge amount: rs.20

I had done a top up recharge for rs.20 from freecharge.in and i got the message from the vendor that the recharge is successful and the amount got debited from my bank account.

The transaction amount of rs.16.94 (On rs.20 recharge) is still not credited to my mobile balance which is still rs.52.21. My plan was inactive for last week and i have done a rs.75 special recharge today to activate it.

Please find the order details of rs.20 attached herewith and do the needful for the amount to credit on my mobile balance.