Bharat Sanchar Nigam [BSNL] — Recharge unsuccessful but money debited

Address:Wayanad, Kerala

I have taken a new sim no: [protected], for which the authorities told me to recharge for rs. 49..
I didn't know that exact 49 needs to be recharged.. So i recharged for rs. 100 on 5th august 2016..
But i didn't get the new number activated..
So the next day, 6th august, again recharged for rs. 49, that also haven't worked..
Both these i did online from south indian bank's paytm application..
Both amounts got deductied from my sb account at same moment..!!
But still the amount haven't returned yet..
Kindly do the needful..
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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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