Bharat Sanchar Nigam [BSNL] — Refund amount not received even after 5 months

Address:	560100
Website:	www.bsnl.co.in

I was holding a bsnl broadband connection in electronic city, bangalore and it has been terminated few months back (On 11th jan 2017) as per my request with the proper procedure to be followed.

Telephone number: [protected], customer id : [protected], account number : [protected]

They supposed refund rs. 2496.54 (1646.54 excess paid amount + 850 is deposit amount) to my bank account.

I have written emails to [protected]@bsnl.co.in, [protected]@gmail.com with all the details. But till date the refund is not initiated.

I'm still looking for higher authorities emails/phone numbers to proceed on this. Please let me know if anyone have the contact details.