Bharat Sanchar Nigam [BSNL] — service request combo plan to landline plan

B S Vasantha kumar

from Basi, Punjab

Address:

BSNL, Shankarapuram Bangalore 560004, 560085

I am having land line account number [protected] and i approached bsnl through self care on 05 02 2020 followed by written request to shankarapuram exchange bangalore on 18 2 2020. On the sme day order no.[protected] was passed for disconnection. No action has been taken till date. I have been charged full monthly charges for brand band combo planfor the month of feb 2020. When i inquired their help line no.1500 they say they cannot do any thing in this matter and i was asked to run from pillar to post. I am 70 years of age and i cannot operate bb service due to health complication

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 09, 2020

Updated by B S Vasantha kumar Bsnl continue to send bill for broad connection even go march month 2020 without taking any action for change of service

May 14, 2020

Updated by B S Vasantha kumar Bsnl choose to disconnect land line connection itself today the 14 May and also status of my request for plan change made in feb 2020 is treated as cancelled

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Comments

Syedmaqbool

Hi ConsumerCourt,

I had planned to port my BSNL prepaid number([protected]) to Another operator.
Thus I sent PORT to 1900.
Even after 15-20 messages I couldn't get UPC code till now.
Customer care also not responding for problem and not solving problems also.

I need this urgently.