Bharat Sanchar Nigam [BSNL] — Slow internet service

Ram Bahadur Vk

from Pilani, Rajasthan

Address:	125060
Website:	www.haryanabsnl.co.in

13.06.2017

Bharat sanchar nigam limited, haryana

Subject: my broadband service is not working properly

I am facing problems in my broadband service telephone no. [protected] as under
1. Since[protected], speed of my broadband is 0 level and displaying following message when i try to open the any site, that is
“this site can’t be reached” and “there is no internet connection”
2. Since 1st may 2017 to 15 may 2017 my broadbad stopped working completely and dsl signal coming continue but not connected with internet.

3. On 15th may 2017 evening internet signal received but not connected to any sites when i tried to open any site a message displayed, that is

“this site can’t be reached” and “there is no internet connection”

4. When i do modem on it takes several hours to connect the internet. When get connected speed of internet found 0 level.

5. I have lodged complaints many times through customer care and local phone, but no any response is received. Only messages received mentioning complaint nos.

6. In the message assigned this duty to mr. Jit lal yadav several times but he did not attend any complaint. His contact no. [protected] mentioned in message of customer care also is wrong.

7. Please take the action immediately. I am enclosing some proofs in this regard.

Thanking you

Ram bahadur
(Customer)
(M) [protected]

+2 photos

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jun 24, 2017

Updated by Ram Bahadur Vk Respected Sir,
Bharat Sanchar Nigam (BSNL) local customer support ([protected]) has called me and inquired about problems in Broadband service NOT visited any technician to me.. I have explained problems in my Broadband as inquired on phone. I got connected the internet but following problems still persists
1. Takes 20-25 minutes to connect the net.
2. Speed of internet is very slow.
3. Sites are not opening properly and displaying the message that " THERE IS NO INTERNET CONNECTION" and Other "THIS SITE CAN NOT BE REACHED PLEASE TRY AGAIN".
4. It takes 2 - 4 hours to loading the emails
Approx Two months have passed since this problem has made me very upset.
6. I am not satisfied the speed of Broadband
7. My Broadband problem is not solved till now but a message received from BSNL to me that " DEAR CUSTOMER COMPLAINT WITH REGISTRATION NUMBER [protected] ON PHONE NUMBER[protected] HAS BEEN RESOLVED. IF THE COMPLAINT STILL PERSISTS KINDLY CONTRACT 1500 OR [protected] OR 18345 FOR ANY FURTHER QUERIES. THANKS FOR CHOOSING BSNL AS YOUR SERVICE PROVIDER"..

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Comments

Ranipet

from Chennai, Tamil Nadu

Sir madam

I am working Secratery In ranipet urban credit society In karai bsnl Connection used landline and networking in the twenty years but last two month networking problem .complaint in ranipet bsnl office no response please kindly attend the fault thank you

landline no - [protected]

Pooja6773

from Kunnamangalam, Kerala

Internet connection of bsnl is very poor . It's very difficult to work with this poor network