[Resolved]  Bharat Sanchar Nigam [BSNL] — stopping of mobile internet

Address:

Ahmedabad, Gujarat, 382424

On 29.04.2019 i replaced my old bsnl card with a new card for my new phone. I am using a jio sim with 01 gb data per day. When i inserted my bsnl card i switch off the mobile data of my bsnl but after one hour i have a message on my screen that i have used some data and my present balance is this much amount. Immediately i checked my balance and the same is shown as rs. 18 and some paise but in the evening the same is reduced to rs. 15 and some paise. I don’t understand how my data is using even my phone mobile data for both the sim is in off condition.in one message charge of one sms also shown and actually i rarely used sms in any of my sim card. On 20.04.2019 i made a complaint under docket no. 1d30386868 but no action has taken till date and the docket number is shown as closed. Today i. E. On 01.05.2019 i again made a complaint under docket no. 1e01316513 and got the assurance that the mobile data will not be activated but again i got a message after half an hour later that some data has been consumed and some paise is deducted from my balance. My present balance is 13.55 and every time it is deducting rs 0.25.
On 01.05.2019 evening i again talked to the customer care and asked him why my data is still consuming but actually i am not using it. I got another docket number 1e01341452 and got the assurance that the mobile data will be stopped within 24 hours. My present balance 10.80 paise.
In the morning 02.05.2019 i got the message that my docket no. 1e01316513 has been closed. When i contacted to the customer care they informed me that as per their system their official is tried to contact me but i am not taking their calls. As per the message received from bsnl i complained to [protected]@gmail.com but no reply has been received.
My bsnl mobile no. [protected]