Bharat Sanchar Nigam [BSNL] — telephone landline and broadband internet

Address:

530045

I recently opened a 3-storey building prestigious restaurant in pedda rushikonda in visakhapatnam and spoke to the local ae for phone and internet connection. He told me to go ahead and apply. I therefore paid sept 28, 2017.
After my application, he tells me that he can't give me the connection since the wiring distance is more than 100 meters.
Meanwhile a private party has come with a wiring distance of more than 1000 meters. They promptly gave me the connection within two days.
It is almost two months now the government owned public servants didnt even bother to visit my hotel or at least return the money i paid.