Bharat Sanchar Nigam Limited [BSNL] — Broadband connection not working properly

Address:

Purulia, West Bengal, 723101

Sir
I'm resident of bhatband, mission road purulia, west bengal, pin 723101.
My name is kanan bose and customer id [protected] . I playing online game league of legends recently to be precise from 6 april 2016 i encounte lots of ping and request timeout and ttl expire also .At first i thought it's game server problem but then i found my friends using other isp have no problem at all and it's not only limited to game server other site also . Then i tried to complain local authorities but they did not listen to me then i tried to call customer care several time but they hung up or call was disconnected by them . It is a government owned firm, it is non cooperative and non functional in terms of resolving customer issues .
I will be thankful to you if you will look into this matter and help me to get my problem resolved soon .

Yours faithfully,
Kanan bose
Contact .[protected]