Bharatmatrimony — Money deducted Account did not recharge / very bad customer service
Chennai, Tamil Nadu, India
Hi, I am here to request urgent attention on complaint number BM16549273.
Account number :H5568853
I wanted to recharge my account - for “ till u marry “ account.
To get the discounts, I reached out to the executive online.
She guided me to make two payments 5800 rupees and 3200 rupees.
The payment was successful, she confirmed and my account was recharged.
After few days, the account was degraded to free membership .
Since then I have been following online with online bharatmatrimony customer care executive / chat and phone calls.
I sent by bank statements, called several times and tried to explain them .
Few of them confirmed that the payment was received and few of them just said they would escalate it to the other team.
I am receiving irresponsible messages from helpdesk team of the bharatmatrimony without giving me any clarification.
Sometimes they are saying that they never received payment, then some times they are saying that a refund of 6100 rupees have been made ( when i never made payment of 6100 rs ; i made a payment of 9000 rupees ) .
And then they are saying that they will talk to the concerned team about getting my account back to classic account .
There has been severe confusion and very very bad customer service exhibited by the bharatmtrimony.
It has caused lots of stress at my front .
I am requesting the SENIOR MANAGEMENT CONTACT DETAILS to look urgently into the issue .
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