BharatPe — Money and message not received But deducted from account

Address:

Near sadar thana Tohana Fatehabad Haryana

My customer sent me money by qr code of bharat pe on 6 November at 5:01 pm it was of 2500 rs but i did not get the money and no details are present of this transaction in bharatpe app even i did not get the msg of payment done but it was successful from customer the screenshot of payment is below

My registered mb number is [protected] and shop name is bedparkash kirana store