Bharti Airtel — airtel digital tv - dth

Validity Issue:
Service Provider - Airtel Digital Tv DTH - Bharati Airtel
My Customer ID [protected]

My concern is, l took a new Airtel digital Tv connection by paying 3000 something. I got a message showing the validity of my new connection is up to Dec2019. Please see the screenshot attached. But now I got a message to recharge to continue my service.

Actually, I called to customer care on April month, why because most of my channel get disconnected, which are I got when I buy this new connection (Dec2018). One of the Airtel Digital TV customer care executives told me - as per TRAI rule you need to select channels on Airtel website to avoid the above issue, then I ask here about my validity after I choose channel what will happen. And that person told me that the validity is same you will get up to 2019dec (Please check the conversation made on April month from customer care center). So I choose my channels pack. Otherwise, I never does.

It is not my mistake. The executive should not answer by assumption. So I want validity as per my pack whatever I purchased.

Now the customer care people are telling that, We don't have 1year validity pack. So you want to recharge to continue the service.

Message content - received at When I bought a new connection from Airtel Digital TV - Customer ID is [protected], Account balance Rs 744, Validity 20Dec2019, Plan: All India FTA pack(12months), Last recharge amount/date: 650/ 25Dec2018 (Please refer the attached screenshot).

Are they are lying to a new customer to buy a new connection. After that, they are changing the plan. Because of this issue, I called many times to customer care, they are not answering in a proper way. Everyone is telling a different answer and they are making more trouble for customers. Really It causes more Mental anexity to me.

I am requesting the Indian Consumer Complaints forum to help me on this issue.

Thanks
Chada Sharam