[Resolved]  Bharti Airtel — international roaming pack

Address:

New Delhi, Delhi

I got international roaming pack recharged for rs. 3599 for Spain on an airtel number. But shockingly, there was no network at in Spain. I called the customer care multiple times to know the issue as there was no use to pack untill and unless, there is a network. After, trying every possible setting as instructed by them, they later told that the network would be named as orange(amena). Still in vain, as there was no such network named as told by them. There were other different networks starting with orange name but all were FORBIDDEN(screenshot provided). The user even changed the phone but all in vain. I want all my money to be returned immediately as they have fooled us. There is no airtel network working in Spain.