[Resolved]  Bharti Airtel Limited — Fraud By Bharti Airtel limited on my Personal Number [protected]

Address:133001

Sir
I wish to submit that I (Dr. V. K. Goel, District Program Officer, o/o CMO Solan) using post paid Airtel number since January 2016, since 8th September i start getting problem in incoming calls and if anyone calls they listen voice message that" the Idea number is not in service". for which i registered compliant in airtel customer care on 9th September 2016. but they didn't resolved and now yesterday the appellate authority of Airtel mailed me that your number is with Idea whereas still outgoing and incoming from airtel is there and since January am paying bills to Airtel and last bill paid on 10th October 2016 (Copy Attached) and my number still showing and working on Airtel Network coming. One year ago i ported the said number form Idea to Airtel PostPaid. now I have apprehension that Idea Netrwoking Person in convince with the Airtel person deliberately/with malafide intention manipulating and misusing my number as by own the number cannot transfer to Idea from Airtel. Please I request you to look into it as its breach of my privacy and by such action my number they may use in anti social activities also as if they by without my consent and knowledge shifting my number. As I am H.P. Govt official i am more apprehensive as per today's scenario where anti social and anti nation elements are active and they using all the digital media for their activities. i feel they may also approaches to these service providers for such activities. I am requesting you to take action against Airtel regarding the malpractice and for manipulating with my Personal Mobile Number [protected]. Earlier also when my number was in Idea one of the Official from Idea done same and disconnected my number without my consent and i came to know that time also they transferring my number to some other person.

(Dear V K Goel,
Greetings from airtel!
This is in reference to your email regarding not able to received calls on your airtel mobile number [protected].
Basis our discussion on [protected], I already escalated your service issue to your circle team and we were following up on your issue, and finally as per our team revert, the number [protected] which you were having in Idea one year back was not completely disconnected from their end, hence your are facing the issue.
Further, Our team suggested that, not to persist the problem further more, you may reactivate the number at idea operator and get the disconnection at our end in Airtel and after 3 months back you may write us for port in.
Hence request you to kindly contact with the Idea service provider for further assistance.
Currently your number is active.
Thank for your co-operation.

Yours sincerely
Indira Verma
bharti airtel limited

[protected]Replied Message[protected] From: appellate.[protected]@in.airtel.com To: dr.[protected]@gmail.com Sent: 04/10/2016 05:40:10 PM Subject: Re: REGARDING AIRTEL POSTPAID NO [protected] Dear V K Goel, This is in reference to your email regarding not able to received calls on your airtel mobile number [protected].Basis our discussion on [protected], I would like to inform you that I am escalating your issue to the concerned department and they will get back to you within 72 working hours with an update.I regret the inconvenience caused in this regards.Thank you for your understanding.For further queries, please do email.Customers touch points:Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7. Level 2: Nodal Team:nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday. Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
AANCHAL MANCHANDA
bharti airtel limited
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May 11, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 18 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Nov 05, 2016
Updated by dr goel
dear madam I AM FAILED TO UNDERSTAND WHAT RESOLUTION YOU GAVE I HAVE NOT RECEIVED ANY RESOLUTION REGARDING MY COMPLAINT AND NEITHER IT HAS BEEN RESOLVED TILL DATE IN-SPITE OF LAPSE OF 2 MONTHS.
Nov 29, 2016
Updated by dr goel
now they had disconnected my number without any reason and ported to idea without my consent and request. please take legal action and help me to restore my number [protected] which was unauthorized and illegally disconnected and ported out by Airtel
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