[Resolved]  Bharti Airtel Limited — Upgradation of IBS tower in to 3G tower without prior approval/consent of owner/licensor Id GT4733.

Website:www.bharatiairtel.com.in

Your company had established an IBS Tower on my terrace with my consent and mutual agreement for compensation and contract for the period and some basic conditions from 01/01/2013.
All of a sudden in the morning of 5th Aug, 2015, some instruments had come to my residence for the upgradation of the tower from 2G to 3G without my consent and knowledge. The people carrying the goods contacted some officials of the company and talked me over the phone and assured that you allow them to install the instruments and the rise of rent and additional agreement for 3G will be done in due course as per all the sites.
In the month of July, 2016 company officials Mr. Om Prakash Sharma Helplessly, I had allowed them to work on the telephonic promise of the company’s officials-whose designation I do not know. I wrote a demand request for additional rent and agreement on 10/08/2015. Thereafter I had reminded the matter several times over the phone and send two reminders on 16/01/2015 and 22/04/2016. The company had never written me. Every time when I telephoned, the; your demand will be fulfilled l accordingly as per other sites.
and Mr. Kapoor were visited the site and they denied the demand. I strongly represent my case and told them to remove all the materials other than IBS Tower (2G) as per the agreement with me. They assured me that we will be solving your issue but they had not done anything.I had written a letter on 6/09/2016 to shut down the site if my issue will not solved in the time of fortnight. The company had credited my account by Rs. 8000/- on27/09/2016 without giving the intimation from their end, but there is no clarification about the amount credited.
I presume that they credited said amount for the month of Aug, 2016 and Sept, 2016 rise in rent.
Hence, the raise in rent for the period of Aug, 2015 to July, 2016 is not done by the company which is injustice to me. I, therefore request you to increase the rent from the date o[censored]pgradation immediately in the fortnight and oblige. The delay will cause shutdown of the site. And any loss to the company will held responsible itself.
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May 1, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2017
Airtel Customer Care's response
Dear Mr. Parikh,

This is with reference to your post dated 21 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

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