Bharti Axa — 2 wheeler insurance renewal

I have renewed my insurance in online.
The site shows payment was unsuccessful, amount will reverted in 14 days.( happened on 2/2/2021)

I have waited for 14 days then had called the call center multiple times.. Finally they told you send your renewed insurance from other ins. Company then we will refund the money. I did the same on feb 17.they have shared one ack id "04146468" for the refund request..

Again I had waited for another 14 days and called the customer care on 8/3/2021.. They told some thing went wrong we will process your request within 2-3 days .. Nothing was processed till date..

Can someone help me to get my money back..

I am paying interest for this money to my credit card..