[Resolved] Bharti Axa — bharti axa car insurance policy delay in providing document

Yagnaswaroop

from Mumbai, Maharashtra

Address:

Osman Plaza, 3rd Floor Road No 1, Near, Nagarjuna Cir, Banjara Hills, Hyderabad, Telangana 500034, 500034

Hi team,

I made a payment on nov 4th for my car insurance through billdesk (Details given by broker over the phone)
Phone number :[protected] (Stopped replying after payment done)

Car registration number : ts07fv4297
Premium : 19500 (Including bumper to bumper)

All documents attched

Can you confirm this transaction is valid and paid for my car insurance
(No fraud)

Below is the transaction details confirmation and please find the attachment.

I have not received any policy document. Provide me doc asap.

Thanks,
Yagnaswaroop

+5 photos

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Nov 8, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2019

Bharti AXA Customer Care's response Dear Yagnaswaroop, we understand how inconvenient this could be and sincerely apologize for the same.Thank you for sharing the details. We would like to assure you that your concern is being looked into on priority.

Verified Support

Nov 07, 2019

Bharti AXA Customer Care's response Dear Yagnaswaroop, please be rest assured that the transaction is valid and policy is renewed with no. I4553654. We have shared the soft copy of the same on your registered e-mail ID.

Nov 07, 2019

Updated by Yagnaswaroop Hi,

I didn't receive any policy on my registered email
Can you send again

With the above mentioned number, where can i check policy status or policy doc

Can you please provide any link

Nov 08, 2019

Updated by Yagnaswaroop Hi,

I called customer care and got my policy

Thank you