[Resolved] Bharti Axa — Bharti AXA life insurance | |||||
Policy no: 9762446 for unknown policy name and date : 28/10/2016. My father brought one policy from bajaj capital, firstly bajaj capital manager rakesh kumar told to my father about bajaj capital policy not for bharti axa policy but at the time of payment he told payment receipt will be generate and done with the name of bharti axa life insurence. After received acknowledgement receipt, i seen policy number mantioned on receipt is 9762446, which is not correct format. Apart from this, till now we are dont know about policy name as well as correct policy number. When we analysied all the circumsentece and found that its one of type of misguide to my father about policy, he/she told other policy benefite and sold other policy. Finally, we decided, dont want to go for further round of policy service with bharti axa life insurence and want to cancel my policy asap, otherwise we have to complain againt this branch name bharti axa life insurence with branch manager rakesh kumar. All these point to the fact that the bharti axa manager rakesh kumar were cheating on my father. Request you to look into this matter and do the needful to the cancellation process asap. I also request you to take this matter as a complaint against the poor quality of service of bharti axa life insurance co. This is branch address of bharti axa life insurence named as bajaj capital. Sabhlok mansion, bank road, opposite city style mall, Behind jd medical, dhanbad Thanks and regards : Satish jha [protected] Was this information helpful? | |||||
Dec 27, 2016 Complaint marked as Resolved Bharti AXA customer support has been notified about the posted complaint. Dec 17, 2016 Updated by satish1990 Hi, As I received thIs mail from Manorama Chari, Grievance Redressal Cell about cancellation of my policy as well as Information about my refund money, but its around 25 days completed but till now date we didn't get or received my money in my account or any cheque .I dont know or not abled to understand why people are taking policy from this type of company because they didn't have any commitment about anything. Now i have the right to take complaint about this Insurance company. Previously i complained about policy but now this mail regarding about refund money. As You have Seen above mail received on 23 Nov 2016 and according to above mail, We have to recieve my money within 10 days but its 25 days completed. I Just have to ask why this type of company doing there own work as irresponsible ways. My Father cancelled policy on 17 Nov 2016 and submitted paper on Bharti Axa, dhanbad branchand Branch Manager Rakesh told, We'll get money in your account within 10 days but till now we didn't get money. My father had Call lots of time to Rakesh and asked about money and he always told that within 2-3 days you will get money. Now i'll forword my complaint to Consumer court as well as other Government complaint organisation about policy as well as Refund money. Regards, Satish Jha [protected]  | |||||
 2 Comments | |||||
Comments
Dear Mr.Jha,
Greetings from Bajaj Capital !!
This is with reference to the above post with regard to non receipt of refund amt against your Bharti Axa policy no.[protected] .
We apologies for delay in refund.However we wish to inform you that we have received confirmation from insurance company that the refund is under process & the same will be credited within 3-5 days.
Appreciate your patience and kind support.
Regards
Customer Service Team
Bajaj capital Insurance Broking Ltd
Greetings from Bajaj Capital !!
This is with reference to the above post with regard to non receipt of refund amt against your Bharti Axa policy no.[protected] .
We apologies for delay in refund.However we wish to inform you that we have received confirmation from insurance company that the refund is under process & the same will be credited within 3-5 days.
Appreciate your patience and kind support.
Regards
Customer Service Team
Bajaj capital Insurance Broking Ltd
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Greetings from Bajaj Capital !!
This is with reference to the above complaint & the telephonic conversation held with regard to Bharti Axa policy which was taken from Bajaj capital Dhanbad Office.
First of all, we apologize for the inconvenience caused.
Further as discussed, we would like to draw your attention towards the plan benefits as you have opted for unique traditional non-participating plan, Bharti AXA Life Secure Income Plan. The plan has a limited premium payment term and at the end of the term, the policy holder starts receiving tax free guaranteed income until maturity.
This plan not only provides a guaranteed monthly income to fulfill short term needs but also provides a lump sum amount at maturity to meet their long term goals.
Also We would like to inform you that your policy provides you with a free-look period of 15 days from the date of receipt of the policy document, during which policyholder observes any issues pertaining to policy features explained/ benefits explained on the policy sourced, he can exit & cancel the policy citing reason .
Request you kindly go through the policy bond once received and we suggest you to continue the policy & keep your family protected.
Hope this clarifies your concern .
In case of any clarification/Query, Write back to us at [protected]@bajajcapital.com or call us at[protected] or [protected].
Regards
Customer Service Team
Bajaj capital Insurance Broking Ltd
As I received thIs mail from Manorama Chari, Grievance Redressal Cell about cancellation of my policy as well as Information about my refund money, but its around 25 days completed but till now date we didn't get or received my money in my account or any cheque .I dont know or not abled to understand why people are taking policy from this type of company because they didn't have any commitment about anything.
Now i have the right to take complaint about this Insurance company.
Previously i complained about policy but now this mail regarding about refund money.
As You have Seen above mail received on 23 Nov 2016 and according to above mail, We have to recieve my money within 10 days but its 25 days completed.
I Just have to ask why this type of company doing there own work as irresponsible ways.
My Father cancelled policy on 17 Nov 2016 and submitted paper on Bharti Axa, dhanbad branchand Branch Manager Rakesh told, We'll get money in your account within 10 days but till now we didn't get money.
My father had Call lots of time to Rakesh and asked about money and he always told that within 2-3 days you will get money.
Now i'll forword my complaint to Consumer court as well as other Government complaint organisation about policy as well as Refund money.
Regards,
Satish Jha
9560128291