[Resolved] Bharti Axa — bike insurance renewal issue

Mayurjb

from Bengaluru, Karnataka

Address:

560081

I renewed by bike policy on 13 Jan 2020. The renewal was fine and within 10-15 min i received my policy by email. Upon checking the same, i found that the vehicle details such as registration no, Engine no and chassis no were missing. I got back to them via email and they asked me to share the RC and Insurance. In spite of sharing these details, its over 5 days and i havent received the update policy.
Tried contacting the customer service and have been getting consistent answer that it will be rectified tomorrow. However tomorrow never comes.
Inspite of having an earlier policy with same company i am facing these issues. The main concern is that if some thing happens during this time, they are not even ready to take responsibility.
A very very bad experience. Their customer service is just pathetic.

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Feb 25, 2020

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

Bharti AXA Customer Care's response Dear Mayur, we understand how inconvenient this could be and sincerely apologize for the same. Could you please share your policy number and contact details via message? It will help us address your concern on priority.

Jan 20, 2020

Updated by Mayurjb Policy No: SM508595
Contact details: [protected]
Please fix and revert back

Verified Support

Jan 20, 2020

Bharti AXA Customer Care's response Dear Mayur, thank you for sharing the details. We would like to assure you that our team is looking into your concern on priority.

Jan 20, 2020

Updated by Mayurjb Well this response was anticipated since your entire team has been giving me the same answers since past 7 days and you are no different.
Could you please answer who would be taking the responsibility in the event of an incident?

Verified Support

Jan 22, 2020

Bharti AXA Customer Care's response Dear Mayur, we request you to kindly share your correct policy details via message to proceed further.