[Resolved] Bharti Axa — car insurance policy not issued 3 weeks after payment and multiple calls

Arun Neralaghatta

from Bengaluru, Karnataka

Address:	560065
Website:	www.bharti-axagi.co.in

On the 8th Oct, I made a payment for my car insurance renewal. This was against a quote that was sent by Bharti AXA. I was mentioned that policy will be shared in 3 days.
Its 3 weeks now, multiple calls to their customer care, complaint lodged on their website. Each time after a 30min wait to talk to their representative I get to hear that, they will issue the policy in 2 days. This has been going on for 3 weeks now, and there is no resolution.

My car insurance now expires is a day, and I am in a situation having paid fully, with no insurance policy and Bharati AXA showing NO INTEREST in resolving.
Policy no: S8528845
Application/Reference No : 16018576
Payment Amount (Rs) : 5743.00
Payment Date :[protected]:26:18
Transaction Identification Number : PHMP[protected]

Its pathetic service that they have not been able to issue a simple renewal policy. If a provider's service is this pathetic in policy issuing, I can only imagine how their claim processing can ever be. I would warn anyone to buy a policy from them

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Dec 9, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Oct 26, 2018

Updated by Arun Neralaghatta Today when I called their customer center, it took 40mins to first get to talk to their representative, and after explaining the problem in detail, and that my car will not be without an insurance in one day, and they also confirming that they have received the payment, again say, dont worry we will log a complaint. And I ask them what happened to all the previous complaints that I raised, they say, they are all in progress. Is this customer service? How can you take money from your customer and not issue a policy? My car will be without an insurance tomorrow! All due to the pathetic service of Bharti AXA

Verified Support

Oct 29, 2018

Bharti AXA Customer Care's response Dear Arun, we sincerely apologise for the inconvenience caused to you. Please be assured that we highly value your concern and that this is a highly unusual situation for us. Kindly also share your contact details with us, so as to assist you better. Thank You

Oct 29, 2018

Updated by Arun Neralaghatta You can contact me on my mobile +[protected]

Verified Support

Oct 30, 2018

Bharti AXA Customer Care's response Dear Arun,
We have received your complaint under reference no. BHG047535 and shall update you with 2 working days.
Thank You.

Verified Support

Nov 05, 2018

Bharti AXA Customer Care's response Dear Arun,
We write this with reference to your concerns below.
We have shared the policy on your e-mail ID, and we sincerely regret the inconvenience caused in this regard.
Thank You.