Bharti Axa — Cash Back promised by Sales and Senior Managers not received

Hi

I have purchased Bharti Axa Policy plan and while purchasing the plan Sales Manager and Senior Manager confirmed and promised me that after purchase of this policy you will receive 5% cash back amount of premium paid. So I have paid total Rs. 53125 amount as a premium.

So total cash back that I am supposed to receive is around Rs. 2500.

Their Senior Manager Rohit and Sales Manager RaviShankar Pandey promised that it will be processed within one month of the purchase of the policy. Now I am in 5th Month and they did not process my cash back.

They are not picking up the phone and block the phone numbers of mine from where I am calling. So no way to reach them. I have done followup on whatsapp and their back end guys Pratik Patil, Neha, Ankit, every body giving false promises and not processing the cash back in spite of so many followup and whats app calls.

RaviShankar Pandey and Rohit are operating from Bharti Axa Borivali and Goregaon offices. They have cheated me as while purchasing the policy they told me that cash back will be given within one month. However, I am in 5th month and cash back is not received.

Please help as such a company called Bharti Axa employees are cheating the customers. They are processing the cash back in back end and fetching money from Bharti Axa in the name of customer and then transferring such cash back amount to their personal account and not giving to customer. That guy Rohit and RaviShankar Pandey were calling themselves Senior manager and Sales manager and at the time of selling policy they gave me one phone number and they told me that it is available 24hours 7 days a week and 365 days. However after selling the policy not a single time they picked up my call and blocked me so that I can not reach these guys. Such a fake guys they are from Bharti Axa.

Please help to resolve this.