[Resolved]  Bharti Axa — life insurance and pension scheme

Address:	Mumbai City, Maharashtra, 560035
Website:	www.bharti-axalife.com

I have issued Bharti Axa Elite advantage Pension plan in August 2017.
It was issued by Bharti Axa License sells department seating at Thane ( Mumbai).

1) Executive Jayesh and Vanita called me and they informed that this policy is of 20 years, but you have option of taking amount once it will complete maturity period i.e 12th year. They told that on 12th year completion I will get sum of rupees 12, 38, 000 (12, 38, 000= Surrender value of 12th year + sum assured + 5% of future payouts).
2) I raised few question to them which were answered by them and they have explained same benefits.
3) 3 month later I refer one of my friend for policy and he had the same question which was resolved by them .
4) Later on we called customer care for details of return and we came to know that resolution of queries have been done by complaint Bharti axa Liscence team not grivinace team.
5) after Providing all recordings to their sales team Bharti Axa is still investigating the matter from 2 months rather than taking action on Sales executive ( Vanita and Jayesh). Bharti Axa simply entertaining to mis selling of policy.
6) they are providing the declination letter as I am willing to take this up to IRDA india.

Jayesh:[protected]
vanita : [protected]