Bharti Axa — non refund of the premium paid twice due to error at company's end

Address:

5/702, Shankeshwar Palms,, Kumbharkhan Pada,, Subhash Road, Nr. Khandoba Temple, 421202

My dad was convinced by 1 of company's agents to buy a policy. My dad purchased a policy in the name of of sister in law. She made the online payment of rs 49999 on 16th july 2019 and amount was credited to axainsurance account. After 1 month the same agent called and told my dad that due to some technical issue the payment was not reflecting to the policy a/c and asked my dad to do the same payment. He also assured us that the earlier payment would be credited to our bank account. So my sis in law made same transaction again and money was credited to the same axa insurance a/c on 14 august 2019. But as on 5 nov 2019, we are yet to get the refund. I have been communicating with company for 1 month but what we are getting are just futile assurances and nothing else. I have even contacted bima lokpal on mail and provided copy of every document but in vain. My service id with bhart axa is[protected]. I request company to check and refund my money asap.