Bharti Axa — payment done 2, days till now did not receive the policy document

Address:Kolkata, West Bengal, 700086

Hi
I have done the payment online for my 2wheeler insurence.
Policy no: i2450916
Till now did not received policy document and according to your customer support its not generated.
This is to inform you that i have contacted your customer service since 1st of dec'18 but finally i have received the quotation and the payment link on 11th evening and immediately payment made. Currently i am running without and insurence document as a result except the worst may suffer huge fine from traffic police.
Who will be liable to pay such fine in absence of this required document and your customer service not able to give any answer when the policy document soft copy will be shared with me. Yesterday i have contact your customer executive to take a request to speedup the process but denied to take a call and intentionally disconnect the line.
I am really frustrated about the serveice

Regards
Sandip patra
+91-[protected]
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Please look into this policy status.[protected] and confirm to me as soon as possible.
My Vehicle No. TS 08FK 3991.
Customer Rf.no. 6000,
IMD Code. CCX3614,
Policy No. S5997450.

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