[Resolved] Bharti Axa — payment done but didn't receive insurance soft copy yet

Vish25

from Mysore, Karnataka

Website:

www.bharti-axagi.co.in

Yesterday I.e. on 8th November 2018, I have renewed my bike insurance policy via the link sent by person claiming Bharti axa’s employee and he called me from number ‭+[protected]‬ and I have paid 2447.32 rupees via paytm option from billdesk service . But after payment nothing was generated on the screen and I have received mail that about my transaction history . I had called Bharti axa customer care but they said to send informations about payment at customer.[protected]@bhartiaxa.com and I sent mail also about my information but too no reply .. please send me my insurance policy soft copy or scanned copy via email to vishalbhat.[protected]@gmail.com and I have attached proof of payment sent by bharti axa after payment done . Please help

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Nov 10, 2018

Complaint marked as Resolved

Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Bharti AXA Customer Care's response Dear Sir, we deeply regret the inconvenience caused to you. Thank you for sharing your details with us. We've forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim.

Verified Support

Nov 13, 2018

Bharti AXA Customer Care's response Dear Sir,
We write this with reference to your concerns below.
We have shared the policy on your e-mail ID, and we sincerely regret the inconvenience caused in this regard.
Thank You.