[Resolved] Bharti Axa — policy documents not issued after payment was done

Sreejithps

Address:

Bangalore, Karnataka

Reference ID: 01794651

As instructed by the Bharti AXA sales agent their team inspected my car on Dec 15th 2018 and then I was asked to make full payment via the link provided. I made full payment for Rs 13422 on the same day on Dec 15th. The transaction was successful (see attachment), but then they did not issue the car insurance policy papers yet.

I called the customer service number a few times in the last one week, but there is no luck so far. They keep on telling me it is with backend team and they will revert back in 24 hours, but not getting any updates afterwards. This has been happening for a while now and the issue is still not resolved. Even I sent a few emails, but nobody responded to any of the emails yet.

Old policy already expired and I have no coverage now. If they cannot issue the policy softcopy, I would like to get the money back asap.

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Jan 10, 2019

Complaint marked as Resolved

Policy issued

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2018

Bharti AXA Customer Care's response Dear Sir, we regret the inconvenience caused. We've informed our team about your concern. They are looking into the same and will connect with you to assist you better on this. Thank you for your cooperation.

Jan 01, 2019

Updated by Sreejithps Who is reviewing this case now? Instead of giving false assurances again, please act on the request and issue the policy documents asap. Attached is a sample assurance received a week ago (on Dec 25, 2018), still no action taken.