[Resolved] Bharti Axa — policy expired not renewed after paying the premium

hari konanki

from Chennai, Tamil Nadu

Address:

560076

I have paid the renewal insurance amount for ka 41 h 2577 registration number. Policy number s8768592. Amount got deducted twice and i didn't get confirmation.

Here are the transaction number and order number.

1st time
Transaction number rcpl[protected]
Order number rnis405813

2nd time
Transaction number rcpl[protected]
Order number rnis405813

My mobile number [protected].

Email id hari. [protected]@gmail.com

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Dec 29, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2019

Bharti AXA Customer Care's response Dear Hari, we sincerely apologize for the inconvenience caused. Thank you for sharing the details. We would like you to know that you are important to us and our team is addressing your concern on priority.

Verified Support

Nov 20, 2019

Bharti AXA Customer Care's response Dear Hari, we are in receipt of your complaint no. 02752868. We are pleased to inform you that your policy has been issued with the policy number S8768592. The soft copy of your policy documents are sent on your registered email ID. Further, please note that the excess payment has been refunded and the same will be reversed within 7 working days.

Nov 21, 2019

Updated by hari konanki Hi, 7 working days have been completed. I didn't receive and refund. Could you please look into it.

Verified Support

Nov 21, 2019

Bharti AXA Customer Care's response Dear Hari, we would like to inform that the refund has been initiated yesterday and the same will be processed in 7 working day. We request your cooperation in the interim.