[Resolved] Bharti Axa — renewed car policy online - not received copy of new policy

trap22

from Bengaluru, Karnataka

Address:

560025

I had renewed policy online on 17-oct-2018, but have not received copy of new policy. I sent many emails to customer support also tried calling support numbers.. No one answer the emails or calls.

Below is the payment confirmation email...

Dear customer,
As requested by you, please note that the following payment has been processed through billdesk. Bharti axa general insurance thanks you for the same.
Company name: bharti axa general insurance
Name : singh rajneesh
Application/reference no (If any) : rnis[protected]
Mobile number : [protected]
Email id: [protected]@gmail.com
Payment amount (Rs ps) : 10706.14
Payment date :[protected]:33:57
Transaction identification number : phdf[protected]
Log onto www.bharti-axagi.co.in for more information on bharti axa products and services

We would be happy to assist you. Please quote your transaction reference no. For any queries relating to this request.
Customer service
Phone :[protected]
Website : www.bharti-axagi.co.in
Email : customer. [protected]@bharti-axagi.co.in
Sms : to 5667700
Sincerely,
Billdesk support

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Oct 25, 2018

Complaint marked as Resolved

got new policy just one day before the expiry

Bharti AXA customer support has been notified about the posted complaint.

Oct 21, 2018

Updated by trap22 Policy Number: I2039099

Verified Support

Oct 22, 2018

Bharti AXA Customer Care's response Dear Rajneesh, we deeply regret the inconvenience caused to you. Thank you for sharing your details with us.We have forwarded the same to our team. They will be connecting with you shortly. Kindly bear with us in the meantime.

Oct 23, 2018

Updated by trap22 please make sure i get the renewed policy before 26-Oct-2018. Its expiring on 26-Oct.

Verified Support

Oct 24, 2018

Bharti AXA Customer Care's response Dear Rajneesh,
We write this with reference to your concerns below.
We have shared the policy on your e-mail ID, and we sincerely regret the inconvenience caused in this regard.
We hope this resolves your issue.

Oct 25, 2018

Updated by trap22 I see that you have sent me the old policy (expiring on 27/10/2018). Please send me the new policy asap.

Oct 25, 2018

Updated by trap22 finally i got a text message to download the new policy... such a bad experience with this company. i will move to another company next year for sure.

Verified Support

Oct 29, 2018

Bharti AXA Customer Care's response Dear Rajneesh, we are extremely apologetic about your experience with us. Please be assured that our customers have always been our priority and that this is a highly unusual situation for us. We hope to serve you better in the future.