[Resolved] Bharti Axa — there is a mistake of certificate of insurance cum policy schedule.

Sanjay Deka

from Mumbai, Maharashtra

Address:

Kamrup Metropolitan, Assam

Sir,
With due respect and humbly submission i beg to state that we have been facing huge trouble due to mistake of insurance company's work. On -03/03/2020 we insured our tractor of rs-12996. But when i saw insurance documents there is a mistake took place. The mistake is that our tractor model name is wrong. Our tractor model name is mahindra sarpanch 475 di but in insurance documents it shows that my tractor model name is mahindra yuvraj 215. Immediately i have contacted customer helpline number and spoke my problem but they are not responded my problem. My tractor registration number is - as15c1257. Please investigate my problem.

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Apr 23, 2020

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Mar 16, 2020

Bharti AXA Customer Care's response Dear Sanjay, we understand how inconvenient this could be and sincerely apologize for the same. Could you please share your policy number and contact details via message? It will help us address your concern on priority.

Mar 18, 2020

Updated by Sanjay Deka Sir,
With due respect and humbly submission i beg to state that in my previous complaint company begging my insurance documents. So i enclose my insurance policy details in photo.in what reason this type of mistake took place by company's employees. One of the employee of this company visited my house to inspection our tractor. He captured a photo of our tractor in spite of this how mistake took place.

Verified Support

Mar 23, 2020

Bharti AXA Customer Care's response Dear Sanjay, we would like to note that our team has shared the details on registered email ID.