Bharti Infratel — Recharge issue

Dear team...
Kindly intervene n help in resolving my issue...
I have shared my issue... N they are asking to register the email I'd... I don't know wat customer support they r providing...
Below is my issue... Also pls check the response from airtel team...

Dear Customer,

Thank you for reaching out to us.

The email ID from which you have written to us is not registered against Airtel number [protected] .

For your account security, we would request you to call us at our customer care number 121 and get your email ID registered against your number.

Warm Regards,
Bharti Airtel Ltd.

On Tue, 20 Oct 2020 at 04:07 PM wrote:
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Dear Team,
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This is inform to you i recharge my prepaid numbers [protected] and [protected]. From airtel app i couldn't recharge and deduct my money . Here i given reference no. Of transactions

1. HDFCCrCard X1890 used for Rs1498.00 on30Sep20 at70013861 Txn#223024 If not done

2.HDFCCrCard X1890 used for Rs2698.00 on07Oct20 at70013861 Txn#223790 If not done fwd this SMS to [protected]/call[protected]/[protected] to block Card

Txn Id[protected] for 2698

Txn Id[protected] for 1498

As contacted the CC team, it was informed amount will be refunded within 10 working days. Post 10 days once again i contact the CC team and they suggest me to check with bank and the bank support team has reverted as below

[protected] Forwarded message[protected]
From: HDFC CUSTOMER MANAGEMENT
Date: Mon, 19 Oct 2020, 15:55
Subject: REFUND ISSUE
To:

Dear Customer,

Thank you for writing to HDFC Bank Team and giving us an opportunity to help you.

With reference to the ticket raised (ticket number: 29973 and 23086) towards the subscriber ID: [protected] and [protected], with the Operator transaction ID: [protected] and [protected], we found that the recharge transaction was successful.

Therefore, you are requested to get in touch with the respective operator along with the Operator transaction Id: [protected] and [protected].

In case the operator denies the charge, kindly forward us a confirmation email from the operator mentioning the transaction details (Transaction date, transaction amount, paymentgateway/ recipient) so that we can escalate further.

In case of any further queries, please feel free to email us.

Assuring you the best of our services.

Thanks & Regards,

HDFC Bank Customer management Team

I informed the same to CC team and they were not ready to resolve my issue.

Expecting positive response from your end.