[Resolved]  Big Basket — abrupt cancellation order for lame excuse of building lift out of order

Address:	Mumbai City, Maharashtra, 400034
Website:	www.bigbasket.com

Dear team

I placed order on big basket on 21st sunday for worth six thousand rupees grocery order id: mmo[protected]

The delivery slot were booked so i chose available slot on wed 24th by 12pm.

I waited & waited to find out these people have cancelled my order and the reason is lift of building not working..

They could not postpone it. They cud not wait to speak to me and take my confirmation either.

Also when i chatted with customer service they were giving lame careless and we have too many customers we dont care! Attitude.!

I instructed the person to rebook the same items and deliver in 2days but he refused me..!???

This vendor has acted like a big name cheap game types..! They have careless delivery boys who dont have anything to do with consumer satisfaction or assistance. They are working like evil robots..

Pls note next week is diwali and the items were for diwali preparations too..! Big basket is carelessly causing unhappiness to people for lame excuses.

If they have too many orders and dont have a slot to deliver like the customer care person told me, then big basket shud not be in this business. Or they shud clearly mention on the site while we are booking order that we are too big for u and we are full..! Sothat we wont book..!

I[censored] have taken my booking and if i have waited three days for u to arrive then u must have some responsibility towards my time and stress spent.!?

Pls note big basket is dealing with consumers like freebee beggers.. Take it or leave it types that too while we are paying them..!