Big Basket — Online account blocked wallet amount not given back to user

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:	www.bigbasket.com

Big basket is an online grocery selling store. I was purchasing lot of groceries on regular basis. I used to keep money in my big basket account wallet. From 1st jan17, my online account is blocked by bigbasket team. My wallet amount is not paid to my bank account. When i complaint to their customer care team on mail and via phone, they said they cannot activate the account because of multiple accounts made on same address. i asked them why they allowed multiple account to be made on same address. They said their backend team has blocked the account and they don't have further orders to give the wallet amount back to customer. I am victim of Bigbasket. wallet amount of 2000 Rs approx was maintained in my wallet which big basket has looted from me by blocking my account. please help me to get my bigbasket wallet amount.