[Resolved]  Big Bazaar — Complaint against security personal at Vasant Square Mall

Address:New Delhi, Delhi

Last sunday, June 7, I made some grocery purchases from Big Bazaar, Vasant Square mall outlet. I got out from the 2nd floor after billing with a trolly at about 5 p.m. I then realized that only 1 capsule lift out of four lifts on the floor was functional and there was big que as it accomodated only single trolly at a time. I checked that one of the escalators was working and tried to move my trolly down through the escalator. Suddenly, a security guard named Rahul, snatched my trolly, while i went to the 1st floor through the escalator and my stuff stayed at the 2nd floor. i ran back using the stairs. however, the security guard left my luggage near the escalator and was leaving. my wife who was standing in the 2nd floor shouted at the guard and asked him to stay with the trolly. I reported to the security supervisor on duty but he was not helpful at all. I want to register the following complaints: 1. Why did the security guard snatched my luggage? It is equivalent to an act of theft. 2. The security personal told me that trolly's were not allowed on escalator. however, there was no notice or signs of such nature at the mall or near the escalator. 3. The scurity personal has no right to manhandle me or my stuff. why did he not stopped me before i approached the escalator or stopped the escalator. 4. why did the security guard and the supervisor spoke in a highly unprofessional and loud voices.
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Aug 7, 2021
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
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Dear Sameer,
Greetings from Future Group, this is Priya.
We apologize for the inconvenience caused to you. Please write to me at [protected]@futuregroup.in with your contact details and concerns so that we can take this up with our team.
Regards,
Priya
Dear Sameer,
Greetings from Future Group. We did not get a mail from your end. Request you to provide me your contact details at [protected]@futuregroup.in so that we can look into this matter and do the needful.

Regards,
Priya

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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