[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — big bazaar gift card money not refunded nor the gift card not given

I have purchased gift cards worth 1500 from bigbazaar site on 8th dec 2019 and payment was successful and no gift card was received either to my mail nor mobile. The transaction id is:4zmlo910942. When i called customer support they said money was automatically refunded but the money is reflecting in bank. I shared my bank statement but no resolution for tickets bb[protected], bb[protected], bb[protected]. They are closing the tickets without response and customer support is not good.