| Address: Ernakulam, Kerala, 682036 |
I had a shopping in big bazar gold souk vytilla with my family on 17/3/2018. By the time we entered it was 9.00pm but the person manning the entrance allowed us go inside for shopping. Immediately after entering there was announcement repeatedly to conclude the shopping and move to the cash counter and this announcement made frequently was very irritating and we lost our shopping mood and with few items moved to the cash counter no.3 where the person manning the counter was seen in a hurry and throwing the items after scanning the price machine and one of the items (Pumpkin) fell on the floor in his hurry and he did not bothered and printed the final bill when we refused and requested to either replace the damaged item or to refund the money. He did not have patience to replace the item and immediately refunded the money and did not have the courtesy to say sorry for his act nor his floor manager who was also witnessing the show.
There are many malls in and around kochi and this big bazar in gold souk vytilla is a different experience for me.
There is no value for our money spent in this mall and he is throwing the items bought with huge pricing just for his hurry to close the mall. I wish this mall is closed for ever so that people like us will not go for shopping and bear the inconvenience. Authorities concerned are requested to open their eyes on this and take suitable action against the cashier in the counter as well as the floor manager and publish in this column the action taken for customer awareness.
I caution all consumers to avoid shopping in big bazar, gold
Souk vytilla for the bad experience you are going to earn. Was this information helpful? | 
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