[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — "big bazaar savings club" card under the guise of "heritage fresh savings club" card issued by food bazaar(earlier heritage fresh)

Address:Hyderabad, Telangana, 500008

"Big Bazaar Savings Club" card under the guise of "Heritage Fresh Savings Club" card issued by shaikpet, manikonda, hyderabad FOOD Bazaar (store:5043, earlier Heritage Fresh) not recognized or honored by other Heritage Fresh stores within city. When I complained to [protected]@heritagefoods.in, [protected]@heritagefoods.in, [protected]@futureretail.in, [protected]@easyday.in, [protected]@futuregroup.in of future group, surprisingly I received a mail from [protected]@futuregroup.in saying

"The Big Bazaar SAVINGS CLUB program is only applicable for use at the membership enrolled Stores of Big Bazaar, Food Bazaar and cut in fbb at Big Bazaar. e-zone cut in not included. The Big Bazaar Savings Club membership benefits will be applicable only in the store where the customer has enrolled himself / herself and not in other Big Bazaar stores. FRL can at any time without intimation to the SAVINGS CLUB members add and / or delete Club Partners from such list."

While selling the card to me I was told that it can be used across all the heritage fresh stores. otherwise why would anyone buy such a card which is confined to one store only.

I googled for Big Bazaar SAVINGS CLUB to check the terms & conditions, I found no future group company website describing about Big Bazaar SAVINGS CLUB.
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Aug 25, 2018
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2018
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Mr. Anand,

We're sorry that you had such an experience at our store.

In order to escalate the issue, I would require your contact details at the earliest.

Please share your contact number at [protected]@futuregroup.in soon.

Regards,
Priya
Future Group
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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