[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — "big bazaar savings club" card under the guise of "heritage fresh savings club" card issued by food bazaar(earlier heritage fresh) | |||
"Big Bazaar Savings Club" card under the guise of "Heritage Fresh Savings Club" card issued by shaikpet, manikonda, hyderabad FOOD Bazaar (store:5043, earlier Heritage Fresh) not recognized or honored by other Heritage Fresh stores within city. When I complained to [protected]@heritagefoods.in, [protected]@heritagefoods.in, [protected]@futureretail.in, [protected]@easyday.in, [protected]@futuregroup.in of future group, surprisingly I received a mail from [protected]@futuregroup.in saying "The Big Bazaar SAVINGS CLUB program is only applicable for use at the membership enrolled Stores of Big Bazaar, Food Bazaar and cut in fbb at Big Bazaar. e-zone cut in not included. The Big Bazaar Savings Club membership benefits will be applicable only in the store where the customer has enrolled himself / herself and not in other Big Bazaar stores. FRL can at any time without intimation to the SAVINGS CLUB members add and / or delete Club Partners from such list." While selling the card to me I was told that it can be used across all the heritage fresh stores. otherwise why would anyone buy such a card which is confined to one store only. I googled for Big Bazaar SAVINGS CLUB to check the terms & conditions, I found no future group company website describing about Big Bazaar SAVINGS CLUB. Was this information helpful? | |||
Aug 25, 2018 Complaint marked as Resolved Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. Verified Support Jul 23, 2018 Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Anand, We're sorry that you had such an experience at our store. In order to escalate the issue, I would require your contact details at the earliest. Please share your contact number at [protected]@futuregroup.in soon. Regards, Priya Future Group | |||
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Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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