[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — charged more than mrp

Address:Mumbai City, Maharashtra
Website:Central store

This complaint is against central store, oberoi mall.
This is in reference to the complaint raised on 01/01/18 regarding charging extra money than mrp mentioned on the product.

I was informed that i will be getting a call within 48 hrs however even after following up so many times, i have not received any call yet.

Issue is that we never expected from such a big store that they can also play with the billing.
So many times i have shopped from central and i have never checked the bill. This is the 1st time that i checked it, so there might be chances that u would have charged extra during our previous billing as well. This is like fooling your customers.

This is like breaking trust, although it's not a big amount but still what is the difference left between the small shops and stores.

Dear customer, thank you for reaching our service team. We acknowledge your complaint ref no ct[protected] registered on 01/01/2018 12:33 for action at our end.

Even after following up so many times i have not got any solution.
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Jan 21, 2018
Complaint marked as Resolved 
Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Jan 11, 2018
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response
Dear Customer,

Greetings! from futuregroup.

Kindly share registered contact details so that we can raise this with the concerned team.

Regards
priya
Jan 12, 2018
Updated by Gupps07
NO SMOOTH ASSISTANCE PROVIDED BY CS TEAM AT CENTRAL
BECAUSE OF WHICH I CAME HERE
Jan 17, 2018
Updated by Gupps07
Do we have any update on my complaint. As I have not seen any prompt action from central I have raised the complaint there on 1st jan. hence now I need compensation only. I m sure they had done this with many other customers also. This is not a matter of getting 50 rs back but this is about cheating the customer. If they would have bill resolved it in initial days then I can understand that they are very clear about there norms and customers. But now when they r taking so much time it is giving me a clear picture that they r not bothered at all
Complaint comments 

Comments

Contact no. [protected]
Also I want compensation for this as so smooth assistant for this case provided and I came here for support...

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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