[Resolved] Big Bazaar / Futurebazaar / Future Retail / Hometown — complaining about the cash back not provided by the big bazaar vasai outlet

 
3 Reviews
Vasai west, Vasai West, India
 Jay74368 on Nov 1, 2019
My name is akansha parekh i visited your vasai west outlet of big bazaar on 9 sep 2019, there was a offer that if you do shopping of 3000 u will get 100 percent cash back which will be credited on 1 st of every month in your future pay wallet till the next 10 months but the cash back has not been credited in my future pay wallet, so i called the customer service team and spoke with an arrogant guy named deepen sharma i told him about the offer so he is telling go the big bazaar outlet and complain because the offer is from that specific outlet, so i told him that he will have to take my complaint as he is bound to do that, he is telling that he works for pan india and cant take this complaint so why have u guys opened customer care i[censored] dont want to serve your customers properly. My no registered with future ends with 560 i want a call back from your team asap.
Complaint marked as Resolved Dec 4, 2019

Complaint Status


[Nov 01, 2019] Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.
Verified Support
Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response, Nov 01, 2019
Dear Ms. Akansha,

Please share your Future Pay Wallet registered contact number and bill copy at [protected]@futuregroup.in so that I can forward the details to the concerned team.

Regards,
Priya
Future Group
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

I dont have the bill copy but i am sure you guys must be have the records of that date, the transaction was dated 9.9.19 and the amount 3298.48 and my future pay registered no is 9049****60. Kindly revert back
Pathetic response from big bazaar staff, i even went to the vasai west outlet but they did not help me either

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    Big Bazaar / Futurebazaar / Future Retail / Hometown - complaining about the cash back not provided by the big bazaar vasai outlet