[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — customer service desk/ representative

Address:

Ambience Mall Gurgaon, Gurgaon, Haryana

We are a regular customer at big bazaar ambience mall, gurgaon since we usually buy our monthly groceries from here. And our billing has never been less than 6000/- at every visit. Today - 30-dec-19, we visited the big bazaar store at ambience mall, gurgaon as usual and there was an extra billing done by the billing person. So, wewent to customer service desk for the refund of the extra amount billed. They made us wait half hour to resolve our issue. The representative shekhar was very ill mannered and refused to even look at our query and passed on the other guy who worked on it but was adamant that the free scheme was not applicable. Then we ourselves went to then product shelve.. Clicked the picture and showed it to him. He then called up the product section manager - akram who took another 15mins to come at cs desk that too after 2 reminders and simply said it is software problem and refunded the amount. O strongly recommend to terminate your these 2employees - akram and shekhar who misbehaved with us and made us wait for 30mins to refund a small amount which was incorrectly billed at their end.