Big Bazaar / Futurebazaar / Future Retail / Hometown — defective shirts were sold to me

Address:

Kolkata, West Bengal

On 26th January 2018 I had purchased few shirts and trousers. the shirts from Bigbazar of VIP road, being of light shade the salesman told me that I can try the size of any shirt and he will give me the same size of light colours which I selected. When I opened one shirt for use for a day I noticed that near the arms and armpit the threads in irregular manner coming out. I thought that may be it was due to my fault it happened unintentionally. I gifted 2 shirts to my brother as well. Now when he opened the shirt he noticed the same issue and I too when checked with my remaining shirt it too had same issue. I called the customer care and complained but Vicky said my complaint cant be launched as its almost 5 months and nothing can be done he said. On one hand the salesman wont allow to open a fresh piece which I buy and secondly without using the shirt for even once all my brand new shirts are defective. I regularly shop from big bazar but this is my first such experience. My image is also tarnished in front my brother as I have gifted him a defective shirt. My fault was I trusted Big Bazar and now I feel being cheated as all the shirts which I bought is defective. I dnt know if my complain would be entertained or it will be just be turned down due to time factor.