[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — due to misleading info by customer kiosk, credit voucher for offer campaign not received

Address:	Bangalore, Karnataka, 560051
Website:	www.bigbazaar.com

Hi,

I had performed a transaction in big bazaar, koramangala, bangalore on date: 03 june 2017 night around 8 pm. As per the sms i had received on my registered mobile no. A offer from payback about double value benefit on purchase.

After the purchase, double value benefit is not received till now. So i asked the customer kiosk in store on same day, who mislead-ed with info saying i will get the payback points after 24 hours. Since it was late, i left to home for the day.

So after 24 hours, i raised a complaint on payback, since i had received the offer sms through them, who claimed this offer had to be redeemed by big bazaar only, which is not connected directly with us for refund/cashback.

I went to big bazaar, koramangala store directly & i had raised a complaint no:7165972 on date 17 june 2017 through big bazaar customer care [no:[protected]]. From then on, complaint is moving from customer care to stores team - to & fro thats it.. Which is not being resolved efficiently till now. Neither customer care nor the store's manager is able to give any clarity & resolve this issue. It is re-opened many times.

In this case about complaint, i am completely eligible for credit note as i have efficiently utilized the double value offer on campaign day correctly with more than minimum amount of shopping, but mistake of customer kiosk person misleading me with wrong info - cost me big loss of not getting double value on payback points or cost of items worth to get back from big bazaar on that day.

So escalating this issue since there is a long delay of 45+ days.. Kindly resolve & provide the cashback / credit voucher asap.
Otherwise even the credit can be directly added into my future pay wallet with mobile no. [protected] login.
Bill & offer message is added for reference..

Thanks..